Legal / Privacy
PRIVACY POLICY
Last updated: June 2026
Dr Pepr Pty Ltd ("we", "us", "our") respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
When you place an order, contact us, or sign up for offers and updates, we collect your name, email address, mobile number (if provided), shipping address, and order details. We do not collect payment card details. Payment is made directly by bank transfer or PayID. We do not collect sensitive information.
2. How we collect it
We collect personal information directly from you when you place an order, use our contact form, or sign up for offers and updates. Your browser's local storage is used to remember your cart between visits.
3. How we use it
We use your information to process and dispatch orders, respond to enquiries and provide COA and technical support, communicate about your purchases, send you offers and updates where you have signed up, and meet our legal and tax obligations. We do not sell your personal information.
4. Who we share it with
We share personal information only as needed to provide our service: with Australia Post (your name and shipping address, to deliver orders), and with our service providers, including website hosting (Vercel) and email (Google Workspace). We do not sell or rent your information or use it for third-party advertising.
5. Overseas disclosure
Some of our service providers store or process data outside Australia. In particular, our website hosting (Vercel) and email (Google Workspace) may hold information on servers located overseas, including in the United States. We take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles.
6. Cookies and tracking
We use your browser's local storage to remember your cart. We do not use third-party analytics or advertising trackers.
7. Data security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Retention
We keep your personal information only as long as necessary to provide our service and to meet our legal and tax obligations (generally up to seven years), after which it is securely deleted or de-identified.
9. Access and correction
You may request access to, or correction of, the information we hold about you by contacting us at info@drpepr.com.au. We will respond within a reasonable period.
10. Complaints
If you believe we have mishandled your personal information, contact us at info@drpepr.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes
We may update this policy from time to time. The current version is always available on this page.
12. Contact
For any privacy question or request, contact us at info@drpepr.com.au.